These terms govern every quote, order, and delivery from PlastiPouch ("PlastiPouch," "we," "us"). By placing an order, the customer ("Client") agrees to them. Please read them before ordering — they exist so both sides know exactly what to expect.
Last updated: July 2026
Quotes are valid for 30 days from the date issued and are based on the specifications the Client provides. Any change to size, materials, finish, artwork, or quantity after quoting may change the price, and a revised quote will be issued. An order is confirmed only when the Client has approved the digital mock-up in writing and the 50% deposit has been received.
The minimum order is 5,000 pieces per design.
All payments are made by bank wire transfer only. Wire instructions are provided with each invoice. We do not accept credit cards, checks, or other payment methods at this time.
Because production materials are purchased and printing plates are prepared specifically for each order, deposits are non-refundable once production has started. Orders will not ship until the balance has cleared. Bank fees charged by the sending bank are the Client's responsibility.
The Client agrees to provide accurate and complete information and materials for their order. The Client guarantees and warrants that all supplied materials — including logos, artwork, images, text, and brand elements — are owned by the Client or that the Client holds all rights necessary (including copyright and any required waivers of moral rights) for PlastiPouch to use them in production.
The Client agrees to indemnify and hold PlastiPouch harmless from any claim, loss, or expense arising from materials the Client supplied, including claims of intellectual property infringement.
The Client shall appoint a single representative with full authority to supply required information and give approvals on the Client's behalf.
Before production, PlastiPouch provides a digital mock-up (proof) of the packaging with the Client's branding applied. The Client is responsible for proofreading and approving every element of the final artwork. Spelling, punctuation, grammar, regulatory text, and content accuracy are the sole responsibility of the Client — PlastiPouch is not liable for misspellings, missing information, or content errors present in an approved proof.
Approval must be given in writing before production can proceed. If corrections are needed, they must be clearly identified on the proof and returned marked either "Approved" or "Make Changes," with the name or initials of the authorized representative. The approved mock-up is the final and binding reference for the order.
Approving a proof confirms that the CMYK and PMS colors listed on that proof are the colors to be printed. Colors displayed on screens vary by monitor and are for reference only — reasonable variation between the digital mock-up and the printed result is inherent to the printing process and is not a defect.
If the Client wants PlastiPouch to match a previous production run or another printed item on press, the Client must provide a minimum of six (6) physical samples. Matching will then be made to those samples, not to the PMS values indicated on the proof.
As is standard in flexible packaging manufacturing, the delivered quantity may vary by ±20% of the ordered quantity. Overruns and underruns within this range constitute complete fulfillment of the order, and the final invoice is adjusted to reflect the actual quantity produced.
Our average lead time is approximately 6 weeks from mock-up approval and receipt of deposit, covering both production and shipping. This is an average, not a guarantee: events outside our reasonable control — including customs processing, carrier and freight delays, raw material shortages, port congestion, holidays, and other force majeure events — can extend delivery. PlastiPouch is not liable for losses arising from delays caused by such events, and delays do not entitle the Client to cancel a confirmed order or receive a refund.
We ship worldwide to the address on file. Freight quoted at the estimate stage is an estimate only; the exact weight and final shipping cost are confirmed once the bags are finished. Import duties, tariffs, taxes, and customs clearance fees at the destination are the Client's responsibility.
Risk of loss or damage passes to the Client upon delivery to the carrier. Claims for goods damaged in transit must be directed to the carrier; we will assist with documentation where we can. It is the Client's responsibility to ensure the shipping address on file is accurate.
Every order is custom-manufactured and printed with the Client's branding and cannot be resold. For this reason, all sales are final — custom orders are not eligible for return, exchange, or refund, including for errors present in the approved proof, ordinary color variation, or quantity variance within ±20%.
If an order contains a genuine manufacturing defect — such as seal failure, delamination, or printing that materially deviates from the approved proof — the Client must notify us in writing within 14 days of delivery, including photographs and a description of the defect, and retain the affected goods for inspection. If a claim is verified, PlastiPouch will, at its discretion, reprint the affected quantity or issue a credit or refund proportional to the affected quantity. This is the Client's exclusive remedy for defective goods.
The Client is solely responsible for ensuring that their packaging — including its labeling, warnings, claims, child-resistance requirements, and material suitability for the intended contents — complies with all laws and regulations applicable to the Client's product, industry, and markets of sale. PlastiPouch manufactures to the Client's approved specifications and makes no representation that any packaging satisfies the regulatory requirements applicable to the Client's products.
To the maximum extent permitted by law, PlastiPouch's total liability arising out of or related to any order shall not exceed the amount the Client paid for that order. In no event shall PlastiPouch be liable for indirect, incidental, special, or consequential damages, including lost profits, lost sales, or business interruption, even if advised of the possibility of such damages.
The Client retains ownership of their brand assets. PlastiPouch retains ownership of its production processes, templates, and know-how. The Client grants PlastiPouch a limited license to use the Client's artwork solely to produce the order. Unless the Client requests otherwise in writing, PlastiPouch may photograph finished packaging for its portfolio and marketing.
Orders may be cancelled without charge any time before mock-up approval and deposit. Once production has begun, orders cannot be cancelled and deposits are non-refundable. Specification changes requested after approval may not be possible and, where possible, may incur additional cost and extend the lead time.
These terms are governed by the laws of the State of California, without regard to conflict-of-law principles. Any dispute shall be resolved in the state or federal courts located in Los Angeles County, California.
We may update these terms from time to time. The version in effect when an order is confirmed is the version that applies to that order. Questions? Contact us at hello@plastipouch.com.